At Carlton Casino Club, we're committed to providing you with the best possible experience. If you have any questions or concerns about our services, please don't hesitate to reach out.
Support Availability
We are available for assistance on Thursday through Monday from 9 pm until 5 am. Please note that these hours may be subject to change, and we apologize if this affects your ability to contact us.
If you're in need of immediate assistance outside our standard operating hours, please try reaching out to us via email at the address listed below (though response times during off-peak periods may vary).
Help Centre
Before contacting us directly, we recommend visiting our Help Centre for answers to frequently asked questions. Our Help Centre is available 24/7 and can be accessed through our website.
FAQs
We have compiled a list of common questions that you might find helpful:
Visit the Help Centre for more information.
Verification or Account-Help Support
For issues related to verification, account recovery, or other account-related matters, please contact us via email. We will respond as soon as possible during our operating hours.
Responsible Gambling Assistance
If you are experiencing problems with gambling, we recommend reaching out directly to one of Ireland's established problem-gambling support services. These resources can provide confidential and expert assistance 24/7:
Technical Support
For technical issues related to our mobile app, website, or any other digital service, we recommend visiting the Help Centre. If you're unable to find a resolution, please contact us via email (though response times during off-peak periods may vary).
Complaint or Dispute Guidance
If you have concerns about your experience at Carlton Casino Club, we encourage you to reach out directly. We value all feedback and will do our best to resolve any issues promptly.
General Support Workflow
When reaching out for assistance, please ensure that you provide us with as much detail as possible regarding the issue or concern. This helps us respond more efficiently and effectively.
